Terms & Conditions

Last Updated: September 2, 2026

Welcome to Amoura. These Terms & Conditions govern your use of our website, realamoura.com, and your purchase of products from us.

By accessing our website, using our services, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Amoura

Amoura is an online store that sells products to customers internationally.

Business Name: Amoura
Email: support@realamoura.com
Website: realamoura.com

In these Terms & Conditions, “Amoura,” “we,” “us,” and “our” refer to Amoura. “You” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

Use our website for any unlawful, fraudulent, or abusive purpose.
Attempt to gain unauthorized access to our website, systems, or customer information.
Interfere with or disrupt the operation or security of our website.
Use automated systems, bots, or software to collect information from our website without our permission.
Copy, reproduce, modify, distribute, or commercially exploit our website content without our written permission.
Provide false, inaccurate, or misleading information when placing an order.
Use our website in a way that could damage our business, reputation, website, or other customers.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms & Conditions have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate and up-to-date.

However, product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected product.

After placing an order, you may receive an order confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

Product availability or supplier-related issues.
Errors in product information or pricing.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete customer information.
Shipping restrictions affecting the delivery address.
Circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order.

5. Pricing and Payment

Product prices are displayed on our website in the currency shown at checkout.

We reserve the right to change prices at any time. Price changes will not normally affect orders that have already been accepted.

Shipping charges, where applicable, will be displayed during checkout.

You are responsible for ensuring that the payment and billing information you provide is accurate and belongs to you or that you are authorized to use it.

6. International Orders

Amoura sells products internationally.

When placing an international order, you are responsible for providing a complete and accurate delivery address, including any apartment, building, postal code, or other information required for successful delivery.

Some products may not be available for delivery to certain countries or locations because of shipping restrictions, carrier limitations, customs requirements, or other logistical reasons.

If we are unable to deliver an order to your selected destination, we will contact you and, where appropriate, provide an available resolution.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated in our shipping policy.

Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination country, shipping carrier, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

For detailed information about processing times, estimated delivery times, tracking, and international shipping, please refer to our Shipping Policy.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, tariffs, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Amoura is not responsible for delays caused by customs clearance or for charges imposed by the authorities or carriers in the destination country.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

9. Returns, Refunds, and Cancellations

Our returns, refunds, and order cancellation procedures are explained in our Refund & Returns Policy.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

If you believe you are entitled to a refund, replacement, cancellation, or other remedy, please contact us at support@realamoura.com.

10. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

Your order number.
Photographs or videos of the product.
Photographs of the packaging.
A description of the issue.

Please do not dispose of the product or its packaging until we have had an opportunity to assess the issue, where applicable.

Any remedy will be handled in accordance with our Refund & Returns Policy and applicable consumer law.

11. Intellectual Property

Unless otherwise stated, all content on the Amoura website, including text, graphics, logos, photographs, product descriptions, designs, layout, and other materials, is owned by or licensed to Amoura or its respective licensors.

All applicable intellectual property rights are reserved.

You may access and use our website for your personal, non-commercial purposes.

You must not, without our prior written permission:

Republish content from our website.
Reproduce or duplicate website content for commercial purposes.
Sell, rent, or sub-license our content.
Modify or create derivative works from our content.
Redistribute or commercially exploit our website content.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, technology providers, and other service providers.

Third-party services may have their own terms and privacy policies.

Amoura is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue all or part of our website for maintenance, technical updates, security reasons, or other circumstances.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Amoura will not be responsible for losses arising from circumstances that are outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects any mandatory consumer rights that apply to you under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

16. Cookies

Our website may use cookies and similar technologies to provide essential functionality, improve website performance, understand how visitors use our website, and, where applicable, personalize your experience.

Where required by applicable law, we will obtain consent before using non-essential cookies.

You may also be able to manage certain cookie preferences through your browser or any cookie-management tools provided on our website.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

You should review these Terms & Conditions periodically to stay informed about any changes.

18. Contact Us

If you have any questions about these Terms & Conditions, our products, or your order, please contact us:

Amoura

Email: support@realamoura.com

We aim to respond to customer inquiries as soon as reasonably possible.