Privacy Policy

Last Updated: September 2, 2026

At Amoura, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, realamoura.com, make a purchase, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is operated by Amoura, an online store serving customers internationally.

Business Name: Amoura
Email: support@realamoura.com
Website: realamoura.com

For the purposes of applicable data protection laws, Amoura is responsible for the processing of your personal information described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you provide directly to us when you:

Create or place an order.
Complete the checkout process.
Contact our customer support team.
Subscribe to marketing communications.
Participate in promotions or other activities on our website.
Provide feedback or otherwise communicate with us.

Depending on how you interact with our website, the information we may collect can include:

Full name.
Billing and delivery address.
Email address.
Telephone number.
Order details and purchase history.
Information you provide when contacting customer support.
Information necessary to process returns, refunds, or other customer-service requests.

Payment Information

Payments may be processed through third-party payment providers.

Where payment processing is handled by a third-party payment provider, we generally do not have access to your complete payment card details. Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

IP address.
Browser type and version.
Device type.
Operating system.
Approximate location.
Pages visited.
Time spent on pages.
Referring to a website or source.
Information about how you interact with our website.

This information may be used to help us operate, secure, maintain, and improve our website.

4. How We Use Your Information

We may use your personal information for purposes including:

Processing and fulfilling your orders.
Arranging delivery of your purchases.
Providing customer support.
Communicating with you about your order.
Processing refunds, returns, cancellations, or replacements.
Responding to questions and inquiries.
Maintaining and improving our website.
Preventing fraud and unauthorized transactions.
Protecting the security of our website and services.
Complying with legal and regulatory obligations.
Sending marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.
Understanding how customers use our website and improving our products and services.

5. Legal Bases for Processing

Where UK data protection law applies, we process personal information using appropriate legal bases.

Depending on the circumstances, these may include:

Contract

We may process your information when it is necessary to fulfill a contract with you, such as processing an order, arranging delivery, or providing customer support relating to your purchase.

Legal Obligation

We may process information where necessary to comply with legal, accounting, tax, regulatory, or other legal requirements.

Legitimate Interests

We may process certain information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include improving our website, preventing fraud, maintaining security, and managing our business.

Consent

Where required, we may ask for your consent before processing certain information, such as for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember certain preferences.
Improve website performance.
Understand how visitors use our website.
Measure website traffic.
Provide relevant features and, where applicable, marketing.

Some cookies may be necessary for the website to function, while others may require your consent depending on applicable law.

You may be able to manage or disable cookies through your browser settings or any cookie-management tools provided on our website.

Disabling certain cookies may affect the functionality of the website.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

Payment processing providers.
Shipping and delivery providers.
Suppliers and fulfillment partners.
Website and e-commerce technology providers.
IT, hosting, and security providers.
Customer support providers.
Analytics or marketing service providers, where applicable.
Professional advisers, such as accountants, legal advisers, or insurers.
Government authorities, regulators, law enforcement agencies, or other parties where required by law.

Third parties are expected to handle personal information appropriately and only for legitimate purposes.

8. Dropshipping and Fulfilment Partners

As an international e-commerce business, Amoura may use third-party suppliers and fulfillment partners to process and ship customer orders.

Where necessary to fulfill your order, we may provide relevant information such as your name, delivery address, contact information, and order details to the supplier or fulfillment provider responsible for preparing or delivering your purchase.

These parties may process your information in countries outside the United Kingdom, depending on where the relevant supplier, fulfillment center, or service provider operates.

We take reasonable steps to ensure that personal information is handled appropriately when shared with service providers.

9. International Data Transfers

Because Amoura operates internationally and may use service providers located in different countries, your personal information may be transferred to and processed outside the United Kingdom.

Where applicable, we will take appropriate steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection laws.

This may include using appropriate contractual safeguards or relying on other legally recognized transfer mechanisms.

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including keeping account credentials secure and avoiding sharing sensitive information through unsecured communication channels.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information depends on factors such as

The purpose for which the information was collected.
Whether we need it to provide our services.
Legal, accounting, tax, or regulatory requirements.
The resolution of disputes or complaints.
The prevention of fraud or misuse.

When personal information is no longer required, we will take reasonable steps to delete it or securely anonymize it.

12. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request the transfer of certain information to another provider where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, please contact us using the details provided below.

13. Marketing Communications

If you have subscribed to receive marketing communications from us, we may send you information about products, offers, promotions, or other updates that we believe may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us at

support@realamoura.com

Unsubscribing from marketing communications will not affect essential communications relating to an order you have placed.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are unable to lawfully consent to the processing of their information.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at support@realamoura.com.

If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to address the situation.

15. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we process your information, please contact us:

Amoura

Email: support@realamoura.com

We will review and respond to privacy-related inquiries within the timeframe required by applicable law.