Shipping Policy

Thank you for shopping with Amoura. We aim to make your shopping experience as simple and transparent as possible. Please read the information below for details about order processing, shipping, delivery times, and international orders.

Shipping Coverage

We offer shipping to customers in many countries worldwide. However, certain locations may not be eligible for delivery due to carrier restrictions or other logistical limitations.

If we are unable to ship to your selected address, we will contact you as soon as possible.

Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high demand, promotional events, or unforeseen circumstances, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the contact details provided at checkout.

Shipping Times

Shipping costs are calculated and displayed at checkout based on your delivery address and the available shipping method.

Estimated delivery times are

• Domestic orders: approximately 3–5 business days

• International orders: approximately 7–14 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, and other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

Please allow up to 24 hours for tracking information to become active in the carrier's system.

If you have not received your tracking information or your tracking has not updated after a reasonable period, please contact us and we will be happy to assist.

Customs, Duties & Taxes

For international orders, your shipment may be subject to customs duties, import taxes, tariffs, or other fees imposed by your country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance.

Damaged or Missing Orders

We take care when preparing orders for shipment. If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product.

If your package appears to have been lost or significantly delayed, please contact us so we can help investigate the shipment with the carrier.

Where applicable, please keep the original packaging and damaged product until the issue has been resolved.

Incorrect Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

If an order has already been shipped to an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the package needs to be reshipped.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@realamoura.com

Store: Amoura

We will do our best to respond to your inquiry as soon as possible.